Peak Front Office is the top plan, and it costs more than buying the same four systems one at a time. This page is about the difference, and nothing else.
Book the thirty minutesBook thirty minutes freeNot convinced by the end of this page? Buy the pieces instead.
Most bundles are sold as a saving. This one is not one, so pretending otherwise would fall apart the moment you added up the pricing page. Peak Front Office is $2,797 a month plus a $1,500 one-time build, and the $503 a month above the separate prices is what the handoffs and the monthly optimization cost.
The difference
The features are identical in both columns. Every line on the list further down this page is available separately at the prices in the hero. What is not available separately is any of these three.
01 · the reason
Bought separately, the phone system knows a call happened and the follow-up tool does not, until somebody types it in. Bought as one, the call that came in at nine at night is the same record that gets chased on Thursday and asked for a review on Friday. Nobody retypes anything, and nothing falls between two tools.
02
Not a report you get emailed. A working session with me, listening to the calls that did not book and changing what the agent says because of them. It runs on your actual transcripts, and it is the only part of this that gets better rather than just staying up.
03
One bill, one login, one pipeline with every opportunity in it, and one person to call. Four subscriptions in four places is not only more expensive to think about, it is four places to look when you want to know what happened to a customer.
And here is when not to buy this. If you only need two of the four systems, buy two. The seams argument only pays for itself when there is something on both sides of the seam, and at two systems there mostly is not. The pricing page will let you pick exactly what you need and will tell you to buy nothing if nothing is broken.
If your phone is genuinely answered on the first ring today, if your Google profile is current, and if your website already books people, then none of this is fixing a problem you have, and the honest answer is to keep your money.
The argument
One customer, from the call to the review. Each box is a thing all four systems do well on their own. The red notes are the three gaps between them, and they are the whole reason this plan exists.
Stage one
A call or a chat arrivesAnswered on the first ring, at any hour, qualified against your rules and logged with a recording and a transcript.
Bought separately, this is where it goes
The phone system has the call. The follow-up tool has never heard of this person. Somebody has to notice and retype it, and on a busy Thursday nobody does.
Stage two
They get an answer while it still mattersAn SMS and an email go out in the first minute, not the next morning, because the first business to reply is usually the one that gets the job.
Bought separately, this is where it goes
The quote lives in your invoicing app or in your head. Nothing chases it on day three and day ten, so it is chased when you happen to remember, which is not a schedule.
Stage three
The quote gets chased on a scheduleFollowed up on a rhythm you approved, with reminders before the appointment and a recovery message after a no-show. None of it depends on anyone remembering.
Bought separately, this is where it goes
Nothing tells the review tool the job finished. So the ask goes out on a guess, or a week late, or to somebody whose job was cancelled.
Stage four
The job finishes, and it keeps goingThe review is asked for on the day the work was actually completed, and the customer joins the list the recovery campaign works months later.
Every box is available on its own at the prices in the hero. The three red notes are not for sale separately, because they are not a feature, they are the absence of a gap. That is the $503, and it is also why the difference is a fixed number rather than a percentage: the seams cost the same whether you run four hundred calls a month or forty.
The full list
Four groups, matching the four systems, each labelled with what it would cost you on its own. The gold lines are the ones that exist only inside this plan.
The part nobody sells
It is the least glamorous line on the list and it is the one that compounds. Every other line is software that works the same in month twelve as it did in week one. This is the one that gets better, and here is what it covers.
We open the ones the scoreboard flagged as answered and not booked, and listen to them. Not a summary of them. The recordings.
Usually it is not a mistake, it is a rule nobody has told it yet. A service you stopped offering, a zip code you will not drive to, a price that changed in March.
Your Business Brain is edited on the call, so you see what changed rather than being told it did. Anything that needs testing gets tested before we hang up.
Pickup rate, booked rate, junk screened, and one thing to fix before next month, named out loud rather than buried in a report.
Why this is worth naming. It is the only line where the thing you bought is measurably better a year in than it was at the start, because by then it has heard hundreds of your calls instead of none. Software does not do that on its own.
It is also the honest answer to what a person adds to software. The agent answers the phone. It does not know that the north side is a two-hour drive in January, or that the caller asking about a heat pump is worth four of the one asking about a filter. Those rules come out of your calls, and somebody has to go and get them.
The one-time build fee, what it covers, and the date monthly billing begins are confirmed in writing before you buy.
“He was knowledgeable, professional, and took the time to make sure everything was set up correctly and working the way we needed it to... We would definitely recommend him to any business looking to improve their phone system and customer service.”
Unlimited Landscape Services, Colorado Springs. A phone system client on Back-Up Mode, not this plan, which has no published month yet.
We work out which of the four systems you actually need. If it is two of them, I will tell you to buy two and this page will have talked you out of its own plan.
Peak Front Office is $2,797 a month, plus a $1,500 one-time build.