Terms and Conditions.

Age restriction

You must be 18 or older to use this service, opt into any SMS program, submit any form, or purchase any service. By using the services you confirm you are at least 18.

What the services are

Peak Revenue Solution provides AI-assisted communication services. Calls and messages are answered by an automated agent, not by a person.

• The agent answers questions, qualifies inquiries, takes messages, and books appointments into a calendar
• It identifies itself as AI when it is asked whether it is a person
• It is software. It can misunderstand, and it can be wrong
• It does not give legal, medical, financial, or other professional advice, and nothing it says is advice of that kind
• Anything requiring a human decision is escalated to the business the agent answers for

We do not guarantee that the agent will answer every call, handle every request correctly, or reach any particular result. It is a system that reduces missed calls, not a person, and not a guarantee.

Call recording

Calls handled by our systems are recorded and transcribed. There are two different situations, and they have different responsible parties.

• Our demonstration line. Calls to (719) 601-2112 are recorded and transcribed by Peak Revenue Solution. Do not say anything on that line you would not want recorded.
• A client's phone system. Where we operate a phone system for a client business, calls to that business are recorded and transcribed for that business. The client is the party responsible for its own callers' data, including any notice or consent its jurisdiction requires.

Recordings and transcripts are used to operate, monitor, and improve the service. We do not publish a recording that identifies a caller without first removing the identifying parts from the audio, and we do not publish a client's recordings without that client's permission.

The SMS program

Peak Revenue Solution operates an AI-assisted SMS messaging program. These are the messaging use cases it covers:

• Lead reactivation: re-engaging dormant contacts in an existing database
• Speed to lead: responding to new inquiries within seconds of a form submission
• Out-of-hours coverage: engaging and qualifying people who inquire evenings, weekends, and holidays
• Appointment booking: booking qualified leads into a calendar over SMS
• Abandoned cart recovery: following up with customers who did not complete a purchase
• Google review responses: sending responses to reviews on behalf of clients
• Appointment reminders: reminders and confirmations to existing clients
• Marketing messages: offers and promotions, only to contacts who separately consented

Opting out

You may opt out at any time. Text STOP to any message.

We send one final confirmation and then cease all further SMS to that number. You can re-opt in at any time by texting START or submitting a new opt-in form.

Support

Reply HELP to any message, or email [email protected]. We aim to answer every support request within one business day.

Rates and delivery

Message and data rates may apply, and message frequency varies. You are responsible for any charges your mobile carrier applies.

Carriers are not liable for delayed or undelivered messages. Delivery depends on carrier policies, network conditions, and filtering. Carriers may block, filter, or delay messages at their discretion, and we make no guarantee about delivery times or rates.

We never share SMS opt-in data

Phone numbers and SMS opt-in data are never shared, sold, rented, or transferred to any third party or affiliate for marketing purposes. Opt-in information is used solely to communicate with the consenting person as part of the requested service. This has no exceptions.

Your responsibilities as a client

By engaging our services you agree to:

• Provide accurate and complete business information
• Confirm you have lawful authority over any lead database you give us
• Confirm all contacts were obtained lawfully
• Comply with TCPA, CAN-SPAM, and all applicable communications law
• Give your callers whatever notice of recording your jurisdiction requires, since calls to your line are recorded under section 3
• Not represent the AI agent as a human being to your customers
• Not use the services for any unlawful or harmful purpose

Payment

• All fees are set out in your service agreement or order confirmation
• Payment is due on the agreed schedule
• All fees are in US dollars unless stated otherwise
• Services may be suspended for non-payment
• You are responsible for applicable taxes

Term and founding rates

Your service agreement sets the term, any notice period, and any refund arrangement. This section describes only what is published on this website, and it does not replace that agreement.

• Founding rate. Where you have taken one of the founding seats, the monthly rate on your plan is held for as long as you remain a client, in exchange for agreeing to a case study and a review
• The list prices printed on the pricing page are what the rates revert to when the founding seats are gone. Nobody is offered a lower price than the one printed
• Where your agreement is silent on term, services continue month to month
• We may suspend or end services for non-payment, or for use of the services in breach of section 9

Limitation of liability

Peak Revenue Solution is not liable for indirect, incidental, or consequential damages arising from your use of the services. Total liability will not exceed the amount you paid in the three months preceding a claim. We do not guarantee specific revenue results.

Governing law

These Terms are governed by the laws of the State of Colorado, without regard to its conflict of law rules. Disputes are resolved through binding arbitration under the rules of the American Arbitration Association, seated in El Paso County, Colorado.

Changes, and how to reach us

We may update these Terms. The date at the top reflects the last change, and continued use constitutes acceptance.

Peak Revenue Solution · peakrevenuesolution.com · [email protected] · SMS opt-out: text STOP · SMS support: text HELP